Privacy Policy

Monroe ("we", "our", or "us") operates as a reshipping and package-forwarding platform. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our website, dashboard, and services.

By using Monroe, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

We collect the following categories of information to operate our reshipping service:

Account & Identity Information

• Full name, email address, and password
• Phone number (for shipment notifications)
• Government-issued ID where required for customs compliance

Shipping & Package Information

• Delivery addresses (origin and destination)
• Package tracking numbers and declared contents
• Shipment weight, dimensions, and declared value
• Customs documentation and invoices submitted by you

Payment Information

• Billing address and payment method (processed via secure third-party processors — we do not store raw card data)
• Transaction history and invoice records

Technical & Usage Data

• IP address, browser type, and device information
• Pages visited, time spent, and click behavior on our platform
• Cookies and session identifiers (see Section 06)

We use your information strictly for operational and legal purposes:

• Processing, receiving, consolidating, and forwarding your packages
• Verifying your identity and preventing fraudulent activity
• Generating customs declarations and complying with import/export regulations
• Sending shipment status updates, tracking notifications, and service alerts
• Charging applicable fees, shipping costs, storage fees, and duties
• Responding to your support requests and inquiries
• Improving our platform and detecting technical issues
• Complying with applicable laws, regulations, and court orders

We do not sell your personal data to third parties, nor do we use it for advertising or marketing without your explicit consent.

We may share your information only in the following limited circumstances:

• Shipping carriers (e.g., FedEx, DHL, UPS, USPS) — to process and deliver your shipments
• Customs authorities — as required by destination country import/export laws
• Payment processors — to securely handle billing transactions
• Law enforcement or government agencies — when legally required or to prevent fraud and illegal activity
• Service providers — cloud hosting, analytics, and customer support tools under strict confidentiality agreements

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law:

• Account data — retained for the duration of your account and up to 2 years after closure
• Shipment & customs records — retained for 5–7 years to comply with import/export regulations
• Payment records — retained for 7 years for tax and accounting compliance
• Support communications — retained for 2 years from last interaction

When your data is no longer needed, we securely delete or anonymize it.

We use cookies and similar technologies to keep you signed in and improve your experience on our platform. The types we use:

• Essential cookies — required for authentication, session management, and security
• Analytics cookies — help us understand how users interact with our platform (e.g., page views, errors)
• Preference cookies — remember your settings such as language or timezone

You can control cookie behavior through your browser settings. Disabling essential cookies may prevent you from accessing core features of our platform.

We implement industry-standard security measures to protect your personal information:

• All data transmitted between your browser and our servers is encrypted via TLS/HTTPS
• Passwords are hashed using modern one-way algorithms — we never store plaintext passwords
• Payment data is handled exclusively by PCI-DSS compliant third-party processors
• Access to personal data is restricted to authorized personnel on a need-to-know basis
• Regular security audits and vulnerability assessments are performed

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your account and associated personal data (subject to legal retention requirements)
• Portability — request your data in a machine-readable format
• Opt-out — opt out of non-essential communications and analytics at any time

To exercise any of these rights, contact us at the email listed in Section 11. We will respond within 30 days.

Our platform may integrate with the following third-party services, each governed by their own privacy policies:

• Shipping carriers — FedEx, DHL, UPS, USPS, Maersk, and others for package delivery
• Payment processors — for secure billing (e.g., Stripe, PayPal)
• Analytics providers — for platform performance monitoring
• Customer support tools — for handling inquiries via chat or email

We encourage you to review the privacy policies of any third party whose services you use in connection with Monroe.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email (if you have an account) or via an in-app banner

Your continued use of Monroe after any changes constitutes your acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our privacy team: